Please note that screen sharing only works if:
1) The URL you've set on your project page is correct, and
2) You have added the coview code snippet to every page you want to enable screen sharing on.
If you want to do a screen sharing session with a new customer you have to start a new conversation first.
Enter the email address of the customer and click "start conversation".
Then send a request to the customer. The customer will receive an email with a link that will lead him directly to the page concerned.
If you want to start a screen sharing session from a live chat the request you've sent will appear in the chat widget on your customer's screen.
Your customer gets a signal that he is now connected to you. He can end the session at any time.