The team inbox is the central place for your team to receive and reply to all kinds of support messages (live chat, feedback, email) and collaborate on them.
After the coview snippet has been added to your website your support team can receive live chat and feedback messages.
In order to receive and send emails you have to forward your support emails to coview.
You can connect any email account to your coview team inbox.
To set up email forwarding to your team inbox go to "Settings >> Project page". On the bottom of the page you see your inbox address.
Now go to your email account settings page. Use your inbox address to set up auto-forwarding in your email account.