Chat widget

Changing primary colour and language

To change primary colour and locale, head over to the "General settings" panel in your project's settings:

"General settings" panel."General settings" panel.

"General settings" panel.

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Locale scope

Chosen locale impacts both the widget and any emails sent by the platform.

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Colour format

The colour should be in a hexadecimal format.

Changing content and toggling chat availability

To change default headlines and messages, proceed to the "Customize widget" panel:

"Customize widget" panel."Customize widget" panel.

"Customize widget" panel.

The switch at the top controls the availability of the live chat. If you turn it off, customers will still be able to send you a message or any of the available requests. However, they will see a "thank you" message instead of joining a chat, similar to the situation when no one is online in the back office:

"Thank you" message."Thank you" message.

"Thank you" message.

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Permissions

Only profiles with Maintainer and Owner roles could toggle live chat availability.

If a customer has provided their email address, you can exchange emails with them from the back office. Otherwise, you'll only be able to take notes.


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