Make sure that you have successfully connected your web app to coview before trying the screen sharing functionality.
In order to provide your customers with problem solutions that are easy to understand we developed page highlights. Learn here how to use them when supporting customers.
You can create page highlights when you open a screenshot, screen recording or screen sharing session in a conversation by clicking the thumbnail.
In the header you can now see the highlighting tools. Highlight any area on the page by clicking on the square or circle icon. Add a text comment if you wish.
Click "Attach" when your page highlight is ready. You will be redirected to the conversation and see the currently created page highlight as a thumbnail. You can then add a text message and send it to your customer.
In the future, we're planning to include canned responses that can be saved and used for other customers.
Are you really missing this feature? If so, let us know.
If a single page highlight would not be enough to provide your customer with a solution, then you can easily create a step by step guide.
After the first page highlight is finished just click on the arrow icon and start with the next step.
When you are done with the step by step guide, attach it just like a single page highlight. You will be redirected to the conversation.
You can also access your web app inside coview from every conversation. Just click "open website" and you will be forwarded to the site. There you can also create page highlights using the highlighting tools.
Make sure that the target URL is publicly reachable
It is important that the customer can open the page from where your are creating a highlight. Some pages might e.g. require a login to be accessible. In this case, your customer won't be able to open the page and read your instructions.