In order to fully comply with the European GDPR policy, coview also contains a opt-in setting in your projects. When you create a new project, the opt-in setting is enabled by default (The setting can be enabled / disabled any time).
- If a customer wants to start a conversation / create a screencast, he first has to agree to the GDPR policy
- if you provide customer information (see identifiying your users), only the id will be sent to coview to receive information, if the customer already had a conversation with another browser. If you don't add the opt-in policy, also email and name will be sent to coview.